Refund Policy

Warranty and Returns

At Peppygal, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to be carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.

If you are not satisfied with the items you received, we can find a good solution for you. We are here to help! Please feel free to contact us if you have any issues with your order!

30 Day Returns Warranty

Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately.

How to Reach Us

Contact us and describe the issue in detail, including the return reason, along with your order number and product name. For defective, incorrect, or not as described item, please send us a clear picture or video of the problem.

 

Our Solutions:

1. Peppygal Responsibility:

If our company is responsible for the issue, we will allow a return to our warehouse for a refund.
If you choose to return the item, once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense.
If you choose not to return the item and require us to send a replacement, you only need to cover the return shipping cost, and we will resend a replacement item.
This solution is only when Peppygal is responsible for shipping the wrong item/size.

2. Customer's Responsibility

Incorrect Order (size of the item)

If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will make a full refund including the shipping fee.

Unwanted Item

If the customer decides that they no longer want the item, they can report this to us within 3 days of receiving the product.

Didn't Receive Items

If the tracking says delivered, and you don't receive the package, please check at your mailbox, front door, or any other places the package would be. Otherwise, you will have to report losses to the post office or police station. Peppygal is not liable for lost or stolen packages. If you still can't get the package, please contact us.

If the package was undelivered because of incorrect/ incomplete address, unclaimed, or refused, you are responsible for the original and return shipping costs, as well as any duties, taxes, and/or customs charges that may be incurred on the package on the original and return shipments. The amount of these charges will be subtracted from your merchandise refund.

In some cases, your package may be abandoned and no refund will be issued for the refused package.

Want to reship a refused or undeliverable package? The new shipping costs depend on which new shipping method you choose.

 

Satisfaction Guarantee

Your satisfaction is our priority!
Peppygal temporary policy: If you are dissatisfied with your order, please contact us within 30 days of receiving the product.

Additional notes about Warranty

All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form. Returned items without an RMA form will not be accepted.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
If the customer requests a refund, we will refund the original product cost upon receiving the returned item.
We do not accept returns on swimwear, and discounted items, unless a customer received a wrong item or the item was faulty.

Compensation time-frame

For returned items, we will require 3-6 business days to process your request upon receiving your item(s) and ensuring they meet our quality inspection criteria. Following this processing period, the refund will be processed within the following timeframes:

PayPal account refunds: Up to 48 hours.
Credit card refunds: Between 3-7 business days.
Please note that the refund process will commence once your returned items have been successfully inspected and approved for processing.

Please contact us for further help. We will do our very best to help you and reply to all messages as soon as possible.